TERMS & CONDITIONS
For Her Pilates Studio – Premium Women-Only Self-Serve Pilates Studio
Location: 133 Lumley Street Upper Mt Gravatt Q 4122
Effective Date: 24 April 2025
INTRODUCTION
Welcome to For Her Pilates - a self-serve reformer Pilates studio, offering the freedom to move on your terms. Choose when you work out, the length and style of your session, your instructor, and even your reformer.
Designed exclusively for women, our personalised, self-directed experience empowers you to strengthen both mind and body—at your own pace, in your own way.
FOR HER PILATES STUDIO TERMS & CONDITIONS
By accessing our Studio, website, or services, you agree to the following Terms and Conditions.
We reserve the right to amend these Terms and Conditions at any time. Any such changes will be posted to our website. By continuing to access our Studio, website, or services, you agree to the amended Terms and Conditions.
References to “we”, “us” and/or “our” in these Terms and Conditions is a reference to For Her Pilates Studio and its related entities.
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1. ELIGIBILITY TO ACCESS SERVICES
1) You must be a member to access and use our services .
2) All members under the age of 18 years must be accompanied by a parent or guardian and under their supervision at all times whilst on the premises.
3) For Her Pilates Studio Manager/s, employee/s and/or instructors are not health practitioners and are not qualified to assess the suitability of exercises for your physical condition. You acknowledge and agree that you have taken reasonable care in ensuring that you are medically fit to participate in reformer Pilates exercises.
4) You acknowledge and agree that we recommend you consult a medical practitioner prior to booking a session.
5) You acknowledge and agree that at any time during exercise you feel pain or discomfort you will stop immediately and seek appropriate attention from a medical practitioner.
6) You must not be under the influence of drugs or alcohol when accessing and using our services and you agree that we may refuse you access if we reasonably suspect that you are under the influence of drugs or alcohol.
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2. MEMBERSHIP, BOOKINGS & PRICING
2.1 Membership Options
To cater for varying fitness goals, we offer a range of flexible membership plans with unlimited reformer Pilates sessions payable by weekly direct debit including:
1) For Her OG Membership (Three month lock-in contract)
2) For Her Signature Membership (1-month commitment)
2.2 Memberships under 18 years (“Minor Members”)
1) Memberships for persons under 18 years of age must have a nominated parent or guardian.
2) By agreeing to be the nominated parent or guardian for the minor member, you acknowledge and agree that:
(i) these terms and conditions apply to the minor member;
(ii) you take full legal responsibility and liability for the minor member
(iii) you will supervise the minor member at all times whilst the minor member is accessing the Studio and using the facilities;
(iv) the minor member’s membership may be cancelled at the Studio Manager’s sole discretion if the nominated parent or guardian does not comply with clause 4.
2.3 Fair Usage Policy
Unlimited memberships are subject to fair use. We reserve the right to restrict access or limit daily bookings if a Member’s usage prevents equitable access for others.
2.4 Introductory Offers & Session Packs
If you are not ready to sign up to one of our Membership Options, we offer the following introductory offers and session packs:
1) Intro Offer: $50.00 for 5 classes (use within one month, first-time clients only)
2) Casual Class: $30.00 per session (use within one month)
2.4 Booking Policy
1) Advance bookings are required for all sessions and can be made via our App or website.
2) Sessions range from 30 to 60 minutes to fit your schedule.
2.5 Membership Pauses & Cancellations
1) You may pause your memberships by providing two (2) weeks’ written notice.
2) The maximum pause duration is two (2) consecutive months per 12-month period.
3) You can cancel your membership by providing two (2) weeks’ written notice before your next debit.
4) After providing notice of your cancellation, two weekly payments will be deducted before membership termination.
5) To resume your membership, you must give For Her Pilates Studio written notice.
6) If notice is given your Membership will resume from the day the notice is received by For Her Pilates Studio. You will be charged pro rata for the number of days owing to the next payment after your membership comes off hold.
7) This clause is subject to the Pay Provider Terms and Conditions. Failure to comply with the Pay Provider Terms and Conditions may affect your ability to pause your Membership.
2.6 Pricing increases
1) Membership Fees may increase from time to time.
2) Prior to any increase taking effect, we will provide you with thirty (30) days notice.
3) By continuing to use your Membership after an increase in the Membership Fee, you accept the increase in the Membership Fee.
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3. STUDIO ACCESS & SECURITY
3.1 Accessing the Studio
1) Once your membership is active, you will receive instructions to download our App, which will provide you access to the studio.
2) Do not share your access credentials or security pass with anyone.
3) You acknowledge and agree that sharing your access credentials or security pass with anyone else will result in the immediate suspension or cancellation of your Membership and access to the Studio.
3.2 Orientation Program
1) It is a condition of Membership at For Her Pilates Studio that you complete an Orientation Program prior to commencing your first exercise session.
2) The Orientation Program focusses on, but is not limited to, access, layout, facilities and amenities, entry and exit areas and emergency procedures.
3) You may complete the Orientation Program here
4) We have the right to suspend or cancel your Membership if we are of the opinion that the Orientation Program has not been completed to a satisfactory standard.
3.3 Safety & Security Guidelines
To ensure a safe experience for all members:
1) If using the Studio early in the morning or in the evening, park in well-lit areas.
2) Always close the Studio door behind you.
3) Do not allow entry to the Studio to anyone else.
4) Members experiencing issues with access should contact the Studio Manager.
5) Store personal belongings at your reformer station and not in the shared storage area.
6) We do not assume responsibility for any lost or stolen personal property.
Emergency Situations
If an emergency occurs in the studio, dial 000 immediately. A first aid kit is available on-site.
Please notify the Studio Manager of any incidents, injuries, or hazards via email or phone as soon as possible.
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4. STUDIO RULES & CONDUCT
To maintain a clean, peaceful, and professional environment, you agree to:
1) Wear appropriate fitness attire (activewear & grip socks).
2) Bring your own water bottle and Bluetooth headphones (spares available if needed).
3) Clean your reformer after each session using provided wipes.
4) Respect other members by keeping noise levels low.
5) Exit the studio quietly without disturbing others.
6) Do not smoke or vape in the Studio or out the front of the Studio.
4.1 Health & Fitness Responsibility
1) Pilates is suitable for all levels, including beginners.
2) If you are pregnant, we offer prenatal-friendly classes—please check the class descriptions.
3) If you are pregnant, we recommend consulting with your medical practitioner prior to booking a session.
4) By booking a session you acknowledge and agree that any from or exercise at our Studio may involve risk of personal injury.
4.2 Late Arrivals & Cancellations
1) Late arrivals will not be allowed to join a session once it has started.
2) Cancellations must be made at least 2 hours in advance or a $8.00 late cancellation fee applies.
3) No-shows and late cancellations will incur a $8.00 fee and / or may result in restricted booking access.
4) Causal session passes will forfeit a credit for no-shows and late cancellations.
4.3 Non-Member Access & Guest Passes
1) The Studio is members-only.
2) Guests passes may be offered from time to time at the Studio Manager’s discretion.
3) If you allow unauthorised access, you are liable for any injuries, damages, or policy violations caused by the non-member.
4) If we determine you have breached this clause, you accept full responsibility and liability on your behalf and agree to indemnify, hold harmless and release For Her Pilates Studio from and against all claims, liabilities, injury, illness, loss or damage attributed to the Non-Member or the Non-Member’s access.
5) You agree to pay to For Her Pilates Studio an Additional Person Fee for each day, and for each person, granted access to For Her Pilates Studio by you, it being agreed that this amount represents a genuine pre-estimate of the loss suffered by For Her Pilates Studio due to the breach of your obligations in this clause.
6) We reserve the right to cancel your Membership.
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5. LIABILITY AND RISK
1) By accessing our services, you agree that our liability in relation to recreational services (as that term is defined in section 139A of the Competition and Consumer Act 2010 (Cth)) for any death, physical or mental injury (including aggravation, acceleration or recurrence of any such injury), the contraction, aggravation or acceleration of a disease, the coming into existence, aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs that is or may be harmful or disadvantageous to you or the community, or that may result in harm or disadvantage to you or the community, that may be suffered by you as a result of the supply of recreational services by For Her Pilates Studio Pty Ltd is hereby excluded, save that this limitation of liability does not apply to significant personal injury suffered by you as a result of reckless conduct by For Her Pilates in supplying the recreational services.
2) For Her Pilates Studio Pty Ltd is not responsible for any lost, stolen, or damaged personal belongings.
3) You accept that your use of the equipment and access to the premises by For Her Pilates Studio Pty Ltd is at your own risk and you acknowledge that the use of our equipment and access to our premises may involve risk or injury whether caused by you or another party.
4) You acknowledge and agree that For Her Pilates Pty Ltd will not be liable for any personal injury suffered on or off our premises, or from using our equipment, unless due to the negligence of For Her Pilates Studio Pty Ltd or its related entities.
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6. SURVEILLANCE, PRIVACY AND USE OF PERSONAL INFORMATION
1) Video surveillance is in place in the entry and floor areas for safety and security.
2) By using the Studio, you consent to this surveillance.
3) You may need to register to use our website. When you register you will provide us with personal information such as your name and email address. We will handle all personal information we collect in accordance with our privacy policy available on our website and the applicable law. By providing your personal information to us, you consent to the collection, use, storage, and disclosure of that information as described in the privacy policy and these terms.
4) When you register your account, we will provide you with a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username.
5) We may otherwise collect personal information about you in order to provide our services and for other purposes as detailed in our privacy policy and as required or permitted under applicable law. This may include disclosing your information to third parties that help us deliver our services, such as information technology suppliers, communication suppliers, finance providers and our business partners.
6) We will handle all personal information we collect in accordance with our privacy policy and the applicable law. Our privacy policy explains how:
we store and use, and how you may access and correct your personal information;
you can lodge a complaint regarding the handling of your personal information; and
we will handle any complaint.
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7. PROMOTIONS & GIFT CARDS
1) Gift cards are available for purchase and are valid for 12 months.
2) Photography & Filming: The studio may occasionally film for promotional purposes. By using the studio, you consent to appearing in background footage. If you do not wish to be included, please notify us.
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8. GOVERNING LAW & DISPUTES
1) These terms, and any dispute relating to these terms or the website, are governed by and must be interpreted in accordance with the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland in relation to any dispute connected with these terms or the website.
2) For us to waive a right under these terms, the waiver must be in writing.
3) If any part or provision of these terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these terms. The remainder of these terms will be binding on you.
9. FEEDBACK, COMPLIMENTS & COMPLAINTS
We’re here to support you on your journey, and your voice helps us grow.
At For Her Pilates Studio, we value your feedback and are committed to creating a positive, safe, and empowering experience for every woman who walks through our doors.
If you have a suggestion, concern, or complaint, we want to hear it. Your input helps us improve and ensures our studio remains a space that reflects the needs of our community.
Please share your feedback with us at info@forherpilates.com.au or speak directly with a team member. All complaints will be handled promptly, respectfully and with care.
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10. CONTACT INFORMATION
For queries, bookings, or concerns, reach out to us:
Email: info@forherpilates.com.au
Phone: 0489 266 353
Location: 133 Lumley Street Upper Mt Gravatt 4122
Website: www.forherpilates.com.au
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